today · 07:02
Hi! I’d like to know about enrolling in Nursing.
07:02Hi! I’ll pass you on to the Enrollment team.
07:02
university center · goiás, brazil Service CRM
The system where the FacUnicamps team serves students and applicants on WhatsApp. When a message comes in, an AI reads the subject and sends the conversation to the right department. Management follows the enrollment pipeline, the campaigns and the team’s work.
Sent the documents! The school hands over my transcript on Friday.
08:13WhatsApp service
The screen where agents talk to students, each one with their own chat list.
08:14- 01 Queue by department Registrar, Finance, Enrollment, Coordination and Hubs, each with its own waiting queue. 08:15
- 02 Contacts Address book with each student’s name, number, city, tags and notes. 08:22
- 03 Saved replies Stored answers the agent calls up with a slash: class hours, documents, exam scores. 08:31
- 04 Calendar and tasks Follow-ups with a date and time, linked to the student and the conversation. 08:40
- 05 Conversation history The student’s past conversations, with department, date and who handled them. 08:52
- 06 Multiple agents One number for the whole team, with transfers between people and internal notes. 09:03
my payment slip never arrived, what do I do?
09:28Julia sent it to Finance · 94% confidence · 09:28
AI triage
Julia reads the first message and decides which department the conversation goes to.
09:30
- 01 Each conversation goes to the right department Registrar, Finance, Enrollment, Coordination or Hubs. Address, hours and calendar the AI answers itself.
- 02 AI monitor Where each conversation went, how sure the choice was and which ones are waiting for a person.
- 03 WhatsApp integration Connected to the official number: messages, audio, photos and documents come into the system.
How’s the entrance exam going this week?
11:42Management
The screens for whoever coordinates service and enrollment.
11:45
- /pipeline Enrollment pipeline Each applicant at a stage, with one pipeline for each admission round.
- /campaigns Campaigns WhatsApp broadcasts with approved templates, scheduling and a delivery report.
- /team Team performance Conversations per person, response time and closed conversations.
- /reports Reports Conversations by period, department and agent, to download as a spreadsheet.
- /audit Audit log Who did what and when, with the before and after of every change.
- /admin Administration People, departments, team notices and the knowledge base the AI reads.
Enrollment confirmed. Thank you!
12:40Welcome to FacUnicamps!
12:41Conversation closed · 12:41